We are committed to transparency and fairness in handling all refund requests. Below is our policy to guide you through the process:

Refund Request Before Commencement of Course

1. Timeline for Raising Refund Request:

• Refund requests shall be raised within 3 days from the date of making the payment for the Gem Seller E-Learning course.
• The refund request can only be raised for the course fee paid by the candidate.
• No module should have been started by the candidate.

2. Submission of Details:

• Requests should be emailed, or grievance/request should be raised by the candidate by filing the form at link click here.

3. Processing Time:

• Upon receipt of the refund request and subject to the satisfaction of the eligibility conditions, the refund will be processed within 7 to 10 working days.
• The refund will be issued via cheque.
• If the refund request is made after the specified period or if the candidate is ineligible for a refund, the same will be communicated.

Important Note:

• Refund requests made after 3 days from the date of payment are not eligible for a refund.

For any questions or further assistance, please contact our support team at info@textiesskill.com. Please ensure that you submit your refund request before starting the course to avoid any inconvenience.